iPhone "Cannot Connect to Voicemail"
stplanken — August 28, 2011 - 09:03
My wife's iPhone 4 came new out of the box at the telecom store. Neither of us have visual voice mail, in which case the voice mail button should just dial the voice mail. It does on mine, but it did not on my wife's. Instead, it displayed an error:
It simply asked to contact Telus Mobility for assistance. I did. At first they wanted to sell me their visual voicemail feature at $7/mo. When I explained that it works on my phone, they just made me Google it. Wow. Then they had me reset her voicemail password, which some folks reported as the solution in various forums, but that didn't work for us.
What did work is the following:
From the keypad, type *5005*86*-----------# where the dashes represent your 11-digit voice mail number (typically starting with 1). Then tap call. The screen will flash, ever so briefly, and after that it looks like nothing happened. (It doesn't actually make an outbound call.) Clear the number off the screen (switch to favorites and back or something) and press and hold the 1 key. It dialed voice mail! From then on, the voice mail button also started working.
Mind you, I know that we dial our own number to access voicemail. If your service provider has a fixed number (as many do) you would have to enter that number. This option seems to reprogram the voice mail number to what you enter.
The code *#5005*86# displays the currently active number.
Disclaimer: This worked for me. It may not work for you. If in doubt, please contact your service provider. As always with anything you find on the internet, use at your own risk.
I don't know how you figured this out but thanks! It worked for me too.
Glad it helped!
Also worked for me - I'm on the TELUS network also. Many thanks.
Glad you got it working.
it worked for me too.. thanks dude. I am using koodo mobile from Canada. I had the same screen that you had, but now everything is working fine. I also tried to add the number 1 in front of the 10 digit numbers to avoid any long distance calling. All good.,Thank you very much
I wasn't sure if there are long-distance fees for retrieving messages, but you are right. This is taken from the Telus Mobility website:
My phone has actually been set up that way in the store as well, with the
1. However, I imagine that long-distance fees will still apply.This programming step should probably be a part of the setup in the store, that is what the one-time fee is supposed to be for. It appears it is often forgotten. Glad it helped.
Worked like a charm - thanks!!
Worked Perfect For Me Too. Many Thanks
Seems it's more common than I initially thought. :-)
it is perfect!
thanks a lot
Sweetness! Worked for me as well! Much appreciated (hope it's not sending my number to some long distance scammer! ;vP
No, it doesn't make a call, it just programs the number.
Thanks, just got my iphone 4s on the weekend and this worked like a charm.
Great!
Worked for me, too on an unlocked iPhone 4s, using a StraightTalk Wireless SIM. Thank you!!!
Good!
excellent post, just had to rebuild my iphone 4 after a complete crash, had the problem you mentioned and it worked a treat, even if your voicemail number starts with * just follow the codes above and it works!! also had the rpoblem of apps not working and iphone not being recognised on itunes and also no WIFI or Bluetooth appearing!! thanks to you the vmail problem is solved..
First time I heard about thus happening after a crash; thought this resides on the sim card?
Thank you very much for sharing this! How on earth DID you figure this out? A-mazing! :)
Thank you very much for sharing this! How on earth DID you figure this out? A-mazing! :)
Thank you very much for sharing this! How on earth DID you figure this out? A-mazing! :)
Thank you very much for sharing this! How on earth DID you figure this out? A-mazing! :)
I apologize for all of the posts above. Apparently my computer needs a code like this to come back to its senses :/
Quite alright. And you're welcome. :-)
Worked for MTS in Canada. Thanks!
Glad it worked for you as well!
That worked like a charm! Thanks so much!
Worked like a charm for me, I had originally thought
there was a defect with my phone. Thanks!
That's what I initially thought too. Glad it worked for you.
WORKED BEAUTIFULLY!!! THANKS!!!
We have 3 I-Phone 4s on Telus here in BC. One phone had this problem right out of the box. Telus was no help. This worked 1st time. Thanks much for your sharing of your research and rectification of this issue!
Glad it worked for you, nothing more frustrating than coming home only to discover this issue.
Yea king... good looking out... Worked
Good to hear.
It worked for me too ! on bell I called customer service and they told me to do a wipe on the phone ! that's what they always do to fix problems they can't deal with !
I'm glad I found this Blog ! thanks again !
That is silly advice. I doubt it will make any difference, since the voice mail number would have remained blank. Good to know it worked for you.
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